Windy City IV Therapy ('we,' 'our,' or 'us') is committed to protecting your privacy and ensuring transparency in how we handle information collected through our website, booking platforms, and digital tools. This Website Privacy Policy explains how we collect, use, and safeguard personal, payment, and health-related information. It applies to data collected through our website, social media pages, OptiMantra (our electronic health record system), and Square (our payment processor). Your phone number will be used exclusively to send you messages you have opted to receive based on your consent. We do not sell or share your personal information with third parties.
Information We Collect
We collect information in several ways to provide services, process payments, and improve your experience:
- Contact Information: Name, email address, phone number, and booking details.
- Payment Information: Payment details processed securely through Square (we do not store full card information).
- Health Information: When completing medical intake forms through OptiMantra, we collect health history, medications, allergies, and related demographic data.
- Location Data: If you book mobile IV therapy, we may collect your service location to deliver care.
- Technical Data: IP address, browser type, device identifiers, and usage analytics collected through cookies or third parties.
How We Use Information
Your information is used to:
- Schedule and manage appointments.
- Provide IV therapy and related healthcare services.
- Process secure payments via Square.
- Send appointment confirmations, reminders, and follow-up communications.
- Improve our website performance and user experience.
- Comply with legal, billing, and regulatory obligations.
Phone Number Privacy Policy:
We respect your privacy and are committed to protecting your personal information.
- Use of Information: We use your phone number to send SMS messages regarding your inquiry and customer care related topics 
- Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes. 
- Opt-Out: Reply "STOP" to unsubscribe or "HELP" for assistance.
- Message Disclosures: Message frequency varies. Message and data rates may apply.
- Data Security: Your data is protected and retained only as needed. 
Use of Third‑Party Services
To deliver services efficiently and securely, we partner with trusted vendors:
- OptiMantra: HIPAA-compliant electronic health record system for secure patient intake and charting.
- Square: PCI-DSS–compliant payment processor with encrypted transactions.
- Google Forms/Workspace: Used for optional intake and feedback forms.
- Google Analytics: Used to understand website traffic and visitor behavior through anonymized data.
- Email/SMS Platforms: Used for appointment reminders and notifications under secure and consent-based systems. By providing your phone number you consent to receive text messages from Windy City IV Therapy and its representatives regarding our services, appointments, your inquiries, account updates, and other relevant information. Message frequency will vary. Message and data rates may apply. For assistance, reply HELP or contact info@windycityivtherapy.com or 312-801-4647. To stop receiving messages, reply STOP. No further messages will be sent. For details, see our Privacy Policy https://www.windycityivtherapy.com/privacy
Cookies and Analytics
Our website uses cookies to enhance your browsing experience and collect statistical data through Google Analytics. Cookies do not identify you personally but help us analyze traffic patterns and improve content. You can disable cookies through your browser settings.
Data Protection & Security
We maintain administrative, physical, and technical safeguards to protect your data, including:
- SSL encryption for all web forms and booking links.
- Access controls for authorized personnel only.
- Encryption of stored health data within OptiMantra.
- Secure payment tokenization by Square.
- Regular audits and staff confidentiality agreements.
While we take all reasonable precautions, no online system is 100% secure. We encourage you not to share sensitive medical details through unsecured channels.
Sharing and Disclosure of Information
We may share limited information with third-party vendors only as necessary to perform business functions under strict confidentiality or data protection agreements. We do not sell or trade your personal information. Information may be disclosed when required by law or with your written authorization.
Your Rights and Choices
You have the right to:
- Access or request correction of your personal information.
- Request deletion of non-medical website data.
- Opt out of marketing communications.
- Request access to your health information (PHI) through our Notice of Privacy Practices (NPP).
To exercise these rights, contact us at info@windycityivtherapy.com or 312-801-4647.
Links to External Websites
Our website may link to external pages such as social media or scheduling platforms. We are not responsible for their privacy practices and encourage you to review those policies before providing information.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our operations or applicable laws. The most recent version will always be available on our website with the latest effective date.

This Website Privacy Policy complements (and does not replace) our HIPAA Notice of Privacy Practices. In case of conflict, the NPP governs the use and protection of Protected Health Information (PHI).